Refund Policy

1. General Overview

At Decent Marriage Bureau, we strive to provide a premium matchmaking experience. This Refund Policy outlines the terms and conditions regarding refunds for our paid services and premium memberships.

2. Premium Memberships

Payments for premium memberships are generally non-refundable. Once a premium feature is activated or a membership period has begun, the service is considered rendered. We encourage users to explore our free features before upgrading to a premium plan.

3. Exceptions

Refunds may be considered in certain exceptional circumstances, such as:

• Technical errors resulting in duplicate charges.
• Failure to provide the promised premium features due to a verified system bug.
• Unauthorized transactions (subject to verification by our security team).

4. Requesting a Refund

To request a refund, please contact our support team at info@decentmarriage.com within 7 days of the transaction. Please include your transaction ID and a detailed explanation of your request.

5. Processing Time

All refund requests are reviewed on a case-by-case basis. If approved, the refund will be processed to the original payment method within 10-15 business days.